As call volumes and agent availability fluctuate, view real-time and historical metrics in the dashboard to determine which locations can handle taking more calls.
With the click of a mouse, instantly change call routes to send more calls to the location that is most available.
No one expects a disaster to strike, but if one should, use Atmosphere cloud routing to keep your operations running without skipping a beat.
Quickly route calls from the affected call center to your other working locations to make sure no call is abandoned.
Even if you have a percentage-based route set up, if a call isnít answered by the first location, it will automatically be routed to the next available one.