August 25, 2017

By: Alison Haynes

An IVR is the "front door" to an organization's contact center that can be used to enhance their experience, boosting customer satisfaction and loyalty. How many times have you been frustrated when calling customer care and not getting where you want to go, or who you want to talk to?

Despite knowing their customers take issue, and the importance an IVR plays in the customer journey, many organizations choose not to upgrade their systems. So, while customer expectations for customer experiences continue to rise, the lack of investment in an IVR means that phone interactions have gotten worse and worse.

We know installs aren't always the best experience. Many IVR buyers report slow turn-up times, costly set-up fees, minimum customer support and one-size fits all solutions. And, it can be intimidating to switch to a new provider even if your current IVR is not working for your business.

But it doesn't have to be that way. Our Atmosphere® IVR service is different.

You don't have to settle for an inflexible and frustrating solution. IntelePeer is fast, our account management is dedicated to you, and we are able to offer a fully customizable experience without the pain of costly and impersonal implementation. And through September 2017, our experts will help design your customized IVR and set it up, for free*. Get started now!

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