June 19th, 2017

By: Robert Galop

There is a lot of buzz about the importance of the cloud and why you should move to cloud communications. If you haven't already made the transition, you may be feeling the pressure to do so - especially given benefits such as increased flexibility and ease of deployment for new users. We believe strongly in the power of cloud communications, but we also know that not all businesses are ready or even willing to invest in cloud communications right now.

For businesses that haven't fully bought into cloud communications, a hybrid deployment may be the perfect solution. Hybrid deployments are a popular option for many businesses because you can keep your existing equipment while introducing new cloud functionality over time. Here are some reasons why it could be the right move for you.

Get more out of your voice communications

Communication providers such as us have sophisticated communications features built into their network, and they can deliver those features to both your premises and to your cloud communications solutions. With features such as Cloud Routing and IVR built into the network, you can create a consistent experience for your customers across all of your communications.

  • Create routing rules that intelligently route traffic to your premises or cloud users based on geography, time of day, and other factors.
  • Implement customer self-service and advanced IVR that allows callers to reach the right person no matter which technology they are using.
  • Deploy true business continuity; ensuring callers can reach your business even if your premises communications, data center, or an individual location experiences an outage.

Cost-savings (yes, even with existing equipment)

By moving to a cloud communications provider such as IntelePeer, you gain access to the natural cost efficiencies of IP-based communications - whether you are using premises-based communications, cloud-based communications, or a combination of the two. IP-based communications remove the complexities and cost of yesterday's telecom, including dedicated voice circuits, local connectivity charges, and generally higher prices of local telecom service.

Best of all, you can continue to leverage much of the same equipment you are using today.

Less hassle when transitioning to cloud

Working with a hybrid communications provider also takes a lot of the confusion and headache out of your ongoing migration to cloud communications. Contracting, invoicing, and payment are always easier when there is only one provider to work with. Service and support is also easier with a single communications provider.

Lastly, but not least, number porting and management is drastically simplified with a single provider. Numbers for your premises users can be easily moved to your cloud solution as you migrate users over time. There is no need to coordinate between providers and deal with long migration times.

As you can see, a hybrid deployment with a next generation communications provider is a great option for companies who are evaluating the cloud or are moving users to the cloud over time.

At IntelePeer, it is our mission to help customers along on their journey to cloud communications. We deliver the same performance and reliability in our hybrid and cloud solutions as we do to the premise, all backed by award-winning customer service. Learn more.