IntelePeer Blog Posts

Insights and thought leadership from the Cloud Communication experts.

April 26, 2018

Staying Connected While at Cisco Collaboration Summit

As a Sales person, being available for my channel partners, customers, and team at IntelePeer is key to do my job successfully.[...]

Read More

April 2, 2018

Giving Back to Our Communities

At IntelePeer, giving back to our communities is a fundamental part of who we are as a company.[...]

Read More

March 14, 2018

Tips to Providing a Providing Better Customer Experience

When it comes to providing a great customer experience, communication is key. [...]

Read More

February 22, 2018

Are You Aware of the Costs Associated With An Outage?

Whether caused by a natural disaster, network outage, or something different, IT outages are inevitable. [...]

Read More

February 2, 2018

Why Small Businesses Switch to Cloud-Based Phone Services

As a small business you deal with challenges such as a tight budget and limited resources. [...]

Read More

January 16, 2018

4 New Year's Resolutions for Businesses

With the beginning of a new year comes the personal focus on areas for growth and goal-setting. [...]

Read More

December 6, 2017

IntelePeer Partner ThinkTel Delivers Cisco Spark Call in Canada

As the first PSTN provider for Cisco Spark, we've enabled secure, reliable, and high-quality calling for a business phone system you can take anywhere. [...]

Read More

October 31, 2017

Don't be Spooked by Moving to Cloud Communications

Does the thought of moving your communications to the cloud send a chill down your spine? Fear not! [...]

Read More

October 26, 2017

Old PBXs Can Learn New Tricks: How to Unlock the Cloud with Legacy Equipment

Looking to move your communications to the cloud but not sure you're ready to make the leap because of your legacy equipment? [...]

Read More

September 27, 2017

IntelePeer Recognized in CRN Cloud Partner Programs Guide

This month, CRN recongized IntelePeer in its 2017 Cloud Partner Programs Guide [...]

Read More

September 6, 2017

Top 10 Reasons to Break the Status Quo

We know that communications services you get from traditional providers probably feel like they are all the same. [...]

Read More

August 25, 2017

Good customer service starts with an IVR

An IVR is the "front door" to an organization's contact center that can be used to enhance their experience, boosting customer satisfaction and loyalty. [...]

Read More

June 30, 2017

Product Update - Voice Services Portal

We believe that companies should have control over their business communications which is why we provide our customers with a self-service portal account. [...]

Read More

June 19, 2017

Not ready for the cloud communications commitment? Try hybrid instead.

There is a lot of buzz about the importance of the cloud and why you should move to cloud communications. [...]

Read More

June 7, 2017

The 3 Links of the BCDR Chain: How to Protect Your Voice Communications

IT outages are inevitable. Whether it is from a natural disaster, network outage, or something else, it's not a question of if; it's a question of when. [...]

Read More

May 10, 2017

Don't Settle: 4 Things to Ask Before Choosing A Contact Center Provider

Choosing a new contact center solution is a big investment [...]

Read More

February 17, 2017

Three Reasons to Attend Enterprise Connect 2017

Are you attending Enterprise Connect, March 27-29 in Orlando? We are! [...]

Read More

February 14, 2017

IVR + Voice Services = The Perfect Match

When you think about IVR, you typically think of it as a contact center application. Have you ever considered using IVR for business communications?[...]

Read More

January 26, 2017

Introducing the Atmosphere® Communications Platform

Today we issued a press release announcing the official launch of the Atmosphere® Communications Platform [...]

Read More

January 20, 2017

Is Your VoIP Network as Secure as it Should be?

When it comes to voice over Internet, the importance of a TLS with SRTP deployment cannot be emphasized enough [...]

Read More

January 10, 2017

5 Ways to Secure Your SIP

Whether an attacker is attempting to get free long distance calls for himself or you are dealing with organized criminals who want to use your telephone system to route international calls at your cost, the result is always the same: your phone bill is increased and the money is in their pocket. [...]

Read More

January 9, 2017

Is Your Phone A Six-Figure Liability Waiting to Happen?

As attacks on phone systems become more frequent, cheaper, and easier than ever before, it is up to companies, large and small, to put security best practices in place.. [...]

Read More

December 25, 2016

IntelePeer's Secure & Flexible Voice Services Power BBH Solutions, TMC's 2016 Unified Communications Product of the Year Award

At IntelePeer, we are thoroughly invested in the success of our channel partners. We are excited to share this story of one of the unique ways we help our partners, like BBH Solutions, deliver innovative products to their end users. [...]

Read More

September 29th, 2016

Looking Up to Today's Clouds

Whether you need to replace an aging, premise-based system and are still not sure about the benefits of cloud, or have moved to a cloud contact center and are ready to look at what else the market may have to offer, now is the time to assess your organizations' readiness for change. [...]

Read More

August 30th, 2016

Mission Critical: Redundant Communication Systems

From geographic diversity to deploying teleworker capabilities to ensuring redundant connectivity with your service provider, a little planning can go a long way towards averting disaster. Should the unthinkable happen and your primary provider go down, you'll need a way to get back in the game as quickly as possible. [...]

Read More

August 10th, 2016

IntelePeer Expands Partner Program to Support Growing Channel

Our award-winning partner program is growing quickly and the channel sales team has grown right along with it! In the last few months alone, the company has nearly doubled the number of personnel dedicated to serving the channel, including sales, marketing, and customer support. [...]

Read More

August 1st, 2016

SIP is Calling. The Time Has Come to Replace Your Outdated PRI

We at IntelePeer, have recently introduced our Call Path Service which is a simple, easy-to-order SIP Service that includes all the communications capabilities required to activate an on-premise or cloud-based Unified Communications solution. Pricing for this advanced service is in line with traditional ISDN PRI packages, and call paths (or ports) can be ordered in single channel increments [...]

Read More

July 1st, 2016

TLS/SRTP: This One is for All the Security Geeks Out There

Given the complexity, technical specificity and urgency of UC security, it's crucial for an organization to invest wisely for their current and future traffic. IntelePeer is one of the few companies that support TLS and SRTP [...]

Read More

June 16th, 2016

The Script is in Your Hands: Agent Scripting

For the first time, scripting and order entry solution does not require any coding. This means that customers can easily create and quickly deploy the script they want, rather than waiting for the script that the developer wants them to use. No coding also means more agility. Users can change the script for their agents at any point without delay. [...]

Read More

June 7th, 2016

Considerations for Moving Your Contact Center to the Cloud

Just like any exciting move from point A to point B in the technology world, there are some key considerations to factor into your planning. [...]

Read More

May 25th, 2016

Cloud Transfer: The Best Alternative for Call Transfers

IntelePeer recently announced the launch of Cloud Transfer, a new feature which empowers call centers to use SIP Refer as a means to provide callers a better experience through network-based transfers. With an elegant billing model that does away with the nickel-and-diming of comparable features from other carriers and a SIP-centric, cloud-based model, we think you'll like it. [...]

Read More

May 5th, 2016

Future HIPAA Trends: Stay HIPAA Compliant With CloudTechnology

Technology advancements in healthcare pose unique challenges and opportunities for providers. With the rapidly evolving healthcare landscape, both providers and vendors are scrambling to understand the full impact new technology has on HIPAA Compliance. [...]

Read More

April 19th, 2016

HIPAA Violation Case: No Peaking!

As medical information continues to be stored and accessed in the cloud, technical safeguards aren't a futuristic necessity, they're a "right now"� necessity [...]

Read More

April 14th, 2016

Health Information Security and Privacy

Embarrassment is one of many concerns people have when it comes to outsiders knowing things about our health. While embarrassment is a very real and raw feeling, weightier matters over privacy concerns such as discrimination, safety and identity come into play should our records fall into the wrong hands, intentionally or by accident. Gains in technology have [...]

Read More

April 1st, 2016

Contact Center Architecture and Efficiency

A significant increase in customer demand, surging down a company's "conveyor belt", is a wonderful problem for companies to have. Forward-thinking organizations will seek out cost-effective ideas that benefit clients and retain internal talent. [...]

Read More

March 25th, 2016

Reasons for Cloud Based Technology in Healthcare

Healthcare and technology have been viewed as two separate and distinct categories for decades, and for good reason. One is the experience of being sick, diagnosed and healed. The other was computers, machinery and devices. Over time, technology has increasingly [...]

Read More

March 22nd, 2016

When Choosing a UCaaS Provider, Think About Goals

While at Enterprise Connect, I overheard customers, analysts, and vendors speaking about the tough spot IT leaders find themselves in. Tasked with supporting growth, stability and profitability, they must remain responsive to demands for new tools and technologies while keeping costs in check. Many applications [...]

Read More

March 11th, 2016

Healthcare Contact Center: Why Cloud?

Patients continuously report low satisfaction with experiences regarding the entire healthcare industry. In part, this is because interactions in the consumer experience lifecycle are often disjointed and inconsistent, muddying opinions of the entire industry. [...]

Read More

January 22nd, 2016

Getting Back to Basics: Understanding the Core Benefits of SIP Trunking

As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service is all that most of our clients want to talk about. What often gets overlooked, however, are the fundamental benefits that a service can provide businesses on the first day they start using it. [...]

Read More

September 1st, 2015

How Can We Secure VoIP?

Telephony using Voice over IP solutions delivers many benefits including cost savings and increased flexibility, but as with much of today's technologies, there are security threats that must be considered. We've compiled some of the best advice from service providers, security experts and vendors [...]

Read More

April 3rd, 2015

Mobile Video Conferencing: Why It Matters

Video conferencing was a trending topic in 2014, and we expect to see even more discussion on mobile video conferencing throughout 2015. [...]

Read More

Feburary 2nd, 2015

The Age of Mobile Enterprise Collaboration. Are We There Yet?

There's no question that the rise of mobile technology has led to a dramatic shift in the traditional office landscape. Today, the sea of office cubicles has given way to a mobile, more distributed workforce with many employees now relying on their mobile devices as their primary computing platform. Given this change [...]

Read More

December 3rd, 2014

The Changing Landscape of WebRTC Adoption

Over the past two years, WebRTC has been a hot topic of discussion, primarily because of its potential to really disrupt and shift the unified communications landscape. The idea of extending real-time communication capabilities to the masses via a Web browser has certainly generated a lot of interest and high expectations [...]

Read More

October 29th, 2014

Toll Fraud: Your Company's Inconspicuous Liability Waiting to Happen

As long as there have been telephones and charges for using them, hackers have come up with a variety of techniques to compromise phone systems for making international calls - resulting in serious financial implications for businesses. [...]

Read More

October 22nd, 2014

What's Trending in VoIP?

Let's take a look at some of the key trends we're seeing in the VoIP industry. [...]

Read More

September 17th, 2014

Millennials are Unified Communications' Best Advocates

As of late, Generation Y/millennials (someone born between the late '70s and the early '90s) have taken on a rather negative connotation. Some of the main stereotypes that pop up into conversation when Generation Xers describe today's Generation Y workforce include words synonymous with being lazy, entitled, self-obsessed and materialistic. Is this generalization fair to make? [...]

Read More