On last week’s webinar with Sheila McGee-Smith on “Time to Revisit Your Contact Center Decision”, she discussed how much cloud contact centers have evolved over the past 4 years. In 2011, there were approximately 400K contact center seats in the cloud. Every year since then we’ve seen a steady 20% increase and expect to exceed two million contact center centers within the next few years.
At the time, customers selected their contact center solution based on two simple questions: what are your customer experience goals and what systems do you need to tie into. Fast forward four years and you’ll […]