IntelePeer Blog Posts

Insights and thought leadership from the Cloud Communication experts.

February 17, 2017

Three Reasons to Attend Enterprise Connect 2017

Are you attending Enterprise Connect, March 27-29 in Orlando? We are! [...]

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February 14, 2017

IVR + Voice Services = The Perfect Match

When you think about IVR, you typically think of it as a contact center application. Have you ever considered using IVR for business communications?[...]

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January 26, 2017

Introducing the Atmosphere® Communications Platform

Today we issued a press release announcing the official launch of the Atmosphere® Communications Platform [...]

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January 20, 2017

Is Your VoIP Network as Secure as it Should be?

When it comes to voice over Internet, the importance of a TLS with SRTP deployment cannot be emphasized enough [...]

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January 10, 2017

5 Ways to Secure Your SIP

Whether an attacker is attempting to get free long distance calls for himself or you are dealing with organized criminals who want to use your telephone system to route international calls at your cost, the result is always the same: your phone bill is increased and the money is in their pocket. [...]

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January 9, 2017

Is Your Phone A Six-Figure Liability Waiting to Happen?

As attacks on phone systems become more frequent, cheaper, and easier than ever before, it is up to companies, large and small, to put security best practices in place.. [...]

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December 25, 2016

IntelePeer's Secure & Flexible Voice Services Power BBH Solutions, TMC's 2016 Unified Communications Product of the Year Award

At IntelePeer, we are thoroughly invested in the success of our channel partners. We are excited to share this story of one of the unique ways we help our partners, like BBH Solutions, deliver innovative products to their end users. [...]

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September 29th, 2016

Looking Up to Today's Clouds

Whether you need to replace an aging, premise-based system and are still not sure about the benefits of cloud, or have moved to a cloud contact center and are ready to look at what else the market may have to offer, now is the time to assess your organizations' readiness for change. [...]

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August 30th, 2016

Mission Critical: Redundant Communication Systems

From geographic diversity to deploying teleworker capabilities to ensuring redundant connectivity with your service provider, a little planning can go a long way towards averting disaster. Should the unthinkable happen and your primary provider go down, you'll need a way to get back in the game as quickly as possible. [...]

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August 10th, 2016

IntelePeer Expands Partner Program to Support Growing Channel

Our award-winning partner program is growing quickly and the channel sales team has grown right along with it! In the last few months alone, the company has nearly doubled the number of personnel dedicated to serving the channel, including sales, marketing, and customer support. [...]

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August 1st, 2016

SIP is Calling. The Time Has Come to Replace Your Outdated PRI

We at IntelePeer, have recently introduced our Call Path Service which is a simple, easy-to-order SIP Service that includes all the communications capabilities required to activate an on-premise or cloud-based Unified Communications solution. Pricing for this advanced service is in line with traditional ISDN PRI packages, and call paths (or ports) can be ordered in single channel increments [...]

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July 1st, 2016

TLS/SRTP: This One is for All the Security Geeks Out There

Given the complexity, technical specificity and urgency of UC security, it's crucial for an organization to invest wisely for their current and future traffic. IntelePeer is one of the few companies that support TLS and SRTP [...]

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June 16th, 2016

The Script is in Your Hands: Agent Scripting

For the first time, scripting and order entry solution does not require any coding. This means that customers can easily create and quickly deploy the script they want, rather than waiting for the script that the developer wants them to use. No coding also means more agility. Users can change the script for their agents at any point without delay. [...]

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June 7th, 2016

Considerations for Moving Your Contact Center to the Cloud

Just like any exciting move from point A to point B in the technology world, there are some key considerations to factor into your planning. [...]

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May 25th, 2016

Cloud Transfer: The Best Alternative for Call Transfers

IntelePeer recently announced the launch of Cloud Transfer, a new feature which empowers call centers to use SIP Refer as a means to provide callers a better experience through network-based transfers. With an elegant billing model that does away with the nickel-and-diming of comparable features from other carriers and a SIP-centric, cloud-based model, we think you'll like it. [...]

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May 5th, 2016

Future HIPAA Trends: Stay HIPAA Compliant With CloudTechnology

Technology advancements in healthcare pose unique challenges and opportunities for providers. With the rapidly evolving healthcare landscape, both providers and vendors are scrambling to understand the full impact new technology has on HIPAA Compliance. [...]

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April 19th, 2016

HIPAA Violation Case: No Peaking!

As medical information continues to be stored and accessed in the cloud, technical safeguards aren't a futuristic necessity, they're a "right now"� necessity [...]

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April 14th, 2016

Health Information Security and Privacy

Embarrassment is one of many concerns people have when it comes to outsiders knowing things about our health. While embarrassment is a very real and raw feeling, weightier matters over privacy concerns such as discrimination, safety and identity come into play should our records fall into the wrong hands, intentionally or by accident. Gains in technology have [...]

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April 1st, 2016

Contact Center Architecture and Efficiency

A significant increase in customer demand, surging down a company's "conveyor belt", is a wonderful problem for companies to have. Forward-thinking organizations will seek out cost-effective ideas that benefit clients and retain internal talent. [...]

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March 25th, 2016

Reasons for Cloud Based Technology in Healthcare

Healthcare and technology have been viewed as two separate and distinct categories for decades, and for good reason. One is the experience of being sick, diagnosed and healed. The other was computers, machinery and devices. Over time, technology has increasingly [...]

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March 22nd, 2016

When Choosing a UCaaS Provider, Think About Goals

While at Enterprise Connect, I overheard customers, analysts, and vendors speaking about the tough spot IT leaders find themselves in. Tasked with supporting growth, stability and profitability, they must remain responsive to demands for new tools and technologies while keeping costs in check. Many applications [...]

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March 11th, 2016

Healthcare Contact Center: Why Cloud?

Patients continuously report low satisfaction with experiences regarding the entire healthcare industry. In part, this is because interactions in the consumer experience lifecycle are often disjointed and inconsistent, muddying opinions of the entire industry. [...]

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January 22nd, 2016

Getting Back to Basics: Understanding the Core Benefits of SIP Trunking

As an analyst, it is extremely easy to fall into the trap of always looking forward. New features, roadmap items and the next version of a product or service is all that most of our clients want to talk about. What often gets overlooked, however, are the fundamental benefits that a service can provide businesses on the first day they start using it. [...]

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September 1st, 2015

How Can We Secure VoIP?

Telephony using Voice over IP solutions delivers many benefits including cost savings and increased flexibility, but as with much of today's technologies, there are security threats that must be considered. We've compiled some of the best advice from service providers, security experts and vendors [...]

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April 3rd, 2015

Mobile Video Conferencing: Why It Matters

Video conferencing was a trending topic in 2014, and we expect to see even more discussion on mobile video conferencing throughout 2015. [...]

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Feburary 2nd, 2015

The Age of Mobile Enterprise Collaboration. Are We There Yet?

There's no question that the rise of mobile technology has led to a dramatic shift in the traditional office landscape. Today, the sea of office cubicles has given way to a mobile, more distributed workforce with many employees now relying on their mobile devices as their primary computing platform. Given this change [...]

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December 3rd, 2014

The Changing Landscape of WebRTC Adoption

Over the past two years, WebRTC has been a hot topic of discussion, primarily because of its potential to really disrupt and shift the unified communications landscape. The idea of extending real-time communication capabilities to the masses via a Web browser has certainly generated a lot of interest and high expectations [...]

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October 29th, 2014

Toll Fraud: Your Company's Inconspicuous Liability Waiting to Happen

As long as there have been telephones and charges for using them, hackers have come up with a variety of techniques to compromise phone systems for making international calls - resulting in serious financial implications for businesses. [...]

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October 22nd, 2014

What's Trending in VoIP?

Let's take a look at some of the key trends we're seeing in the VoIP industry. [...]

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September 17th, 2014

Millennials are Unified Communications' Best Advocates

As of late, Generation Y/millennials (someone born between the late '70s and the early '90s) have taken on a rather negative connotation. Some of the main stereotypes that pop up into conversation when Generation Xers describe today's Generation Y workforce include words synonymous with being lazy, entitled, self-obsessed and materialistic. Is this generalization fair to make? [...]

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