September 21st, 2016

Is it Time to Re-Evaluate Your Contact Center Partner?

Jeremy Jones
jjones

With all of the recent consolidation announcements happening within the contact center industry, it’s important to take a step back and introspect about what kind of partner your business truly needs. Is it a large company that offers a large menu of solutions, but moves slowly?  Are the big guys as responsive as the marketplace demands?  Or would a smaller, agile, and stable company with a robust customizable solution and a proven track record of high quality service be a much better choice? We think so!

With IntelePeer, you get a partner dedicated to your success. Our cloud contact […]

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August 30th, 2016

Mission Critical: Redundant Communication Systems

Robert Galop
VP of Product

Last month, the National Oceanic and Atmospheric Administration (NOAA) announced that hurricane season is upon us. The U.S. is on course to experience more hurricanes in the Atlantic than we’ve had the previous three years.

What does this mean for the east coast of the U.S.? It’s time to start preparing.

According to the report, “outlooks are based on monitoring, analysis and prediction of key climate patterns that influence the hurricane season, such as La Niña and El Niño, and ocean temperature patterns that last for decades at a time.”

Strangely, this scenario […]

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August 10th, 2016

IntelePeer Expands Partner Program to Support Growing Channel

Jeremy Jones
jjones

 

Our award-winning partner program is growing quickly and the channel sales team has grown right along with it! In the last few months alone, the company has nearly doubled the number of personnel dedicated to serving the channel, including sales, marketing, and customer support. I’m excited to share the following changes to the channel organization:

National Account Model

  • We have expanded to a national account model to better serve our partners across the country with day-to-day sales support and training.
  • A National Channel Sales Team was established to support our top performing master agent relationships and drive overall partner strategy from the […]
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August 1st, 2016

SIP is calling. The time has come to replace your outdated PRI.

Mack Greene
mgreene

SIP is calling. The time has come to replace your outdated PRI.

Of course you want the benefits of the latest communications technology, but you may be thinking, “my PRI works just fine and a new solution will be expensive and too much to take on right now.” However, migrating from your legacy system to SIP may no longer be out of reach. In fact, it might just be the perfect time. The latest technology advancements make it easier and more affordable than ever for businesses to take this game changing step forward.

We at IntelePeer, have recently introduced our

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July 1st, 2016

This One is for All the Security Geeks Out There

Shawn Augenstein
CPE Engineer

This One is for All the Security Geeks Out There

Ask anyone who loves to shop… there’s nothing quite like a bargain.  VoIP implementation attackers are expert shoppers, determined to enjoy calls on your dime. They are insatiable demons determined to make money and not get caught. Fortunately, the SIP standard allows both signaling (call set-up) via TLS and media (audio or video streams) via SRTP to be encrypted.

The importance of a TLS with SRTP deployment can’t be emphasized enough. TLS is built into  mainstream browsers and email applications to enable authentication and encryption between servers and clients where data is […]

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June 16th, 2016

The Script is in Your Hands

Denise Deptula
Denise

Your Keys to the Kingdom – The Script is in Your Hands

  • A multi-national fitness products company using direct response infomercials and multi-level marketing to sell DVDs world-wide
  • A U.S. government organization handling the communication around a natural disaster affecting thousands
  • A national clothing retailer taking customer orders via hundreds of daily inbound calls
  • A political polling organization chartered with predicting the winner of the upcoming presidential election

What do these organizations have in common?  They all require an effective way to deliver a unified message to their customers or constituents.

Call Scripting and Order Entry is the classic solution to this challenge. But historically […]

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June 7th, 2016

Considerations for Moving Your Contact Center to the Cloud

Felipe Rodriguez
felipe

According to a recent report by Markets and Markets, the cloud-based (hosted) contact center market is due to grow from $4.68 billion in 2015 to $14.71 billion in 2020 — which is an expected increase of 25.7 percent. If that alone is not hard evidence of the rapid adoption of cloud-based contact centers, then I don’t know what else is. It’s the attractive advantages and benefits of cloud-based contact centers that make it a no-brainer choice.

However just like any exciting move from point A to point B in the technology world, there are some key considerations to factor into your […]

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May 25th, 2016

Cloud Transfer: The Best Alternative for Call Transfers 

Craig Butrym
cbutrym

Imagine this – you dial a toll-free number, navigate through the IVR gauntlet and finally reach Steve, a friendly voice on the other side who’d love to help. The only problem is, Steve works in billing and is ill-equipped to handle the troubleshooting questions you’re about to throw his way. You really need to speak to Susan in technical support that happens to work for an outsourced call center thousands of miles away.

We’ve all been there. What seems like it should be a simple support call can turn into a wild goose chase resulting in frustration and a lot […]

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May 5th, 2016

Future HIPAA Trends: Stay HIPAA Compliant With CloudTechnology

webmaster
webmaster

What Is HIPAA?

Health Insurance Portability and Accountability Act (HIPAA) was passed by Congress in 1996. The Federal Law sets a national standard to protect medical records and other personal health information. In addition it:

  • Provides the ability to transfer and continue health insurance coverage for millions of Americans when they change or lose their jobs
  • Requires healthcare organizations to implement secure electronic access to health data and to remain in compliance with privacy regulations set by HHS
  • Reduces healthcare fraud and abuse

Technology advancements in healthcare pose unique challenges and opportunities for providers. With the rapidly evolving healthcare landscape, both providers […]

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April 19th, 2016

HIPAA Violation Case: No Peaking!

Carolyn Spachner
Carolyn

I think it’s a safe bet to say there are approximately 6 people on this planet who do not find George Clooney attractive. I happen to be one of them (my apologies, George . . . as I have no doubt you’re reading this!) Although I’ve never daydreamed about him, I can relate to emotions affiliated with celebrity worship. For example, years ago I was obsessed with Lance Armstrong and had a huge poster of him in my office. A friend autographed it, faking Lance’s name and added a beautiful, written declaration of love to me. It was […]

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